Refund Policy
Thank you for your business! We hope you are satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund policy:
Refund Request Period
Refund requests must be made within 30 days of receiving the product.
Return and Exchange Conditions:
Products must be unused, unwashed, and with original tags and packaging.
No refunds are given for promotional and customized items.
For a refund, please contact our customer service at help@astrophori.shop
Submit a refund request and provide your order number and relevant information. We will process your request and provide a return address as soon as we receive your request. Return Shipping Costs: Unless the product is defective or the order is incorrect, return shipping costs are the responsibility of the customer. In some cases, we may provide a return label and the cost will be deducted from the refund. Refund Method: Once we receive the returned product and confirm that it is eligible for a refund, the refund will be made to the original payment method. Please note that it may take 5-7 business days for the bank to process the refund. Exchange Policy If you need to exchange the product, please follow the return process. After the refund, you can place a new order. Customer Service If you have any questions, please feel free to contact our customer service team: Email: help@astrophori.shop Thank you for your understanding and support, and wish you a happy shopping!
